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Serving all people by providing personalized health and wellness through exemplary care, education and research.

Patient Frequently Asked Questions

Baylor Scott & White Medical Center - Plano

Need something? Call us: 1.800.4BAYLOR(1.800.422.9567)
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Patient FAQ 

What should I bring with me?

  • Please have your insurance card and identification available. The registrar will then review your pre-admission information and complete the check-in process, including collecting any co-payments or deductibles as indicated by your insurance benefits. Please be prepared to cover these expenses prior to surgery.
  • Arrange for cash or a check to be held by friends or family waiting for you in case a prescription is written and needs to be filled at a pharmacy after you are discharged.
  • Leave your valuables, including jewelry and watches, at home.
  • Do not wear contact lenses or make-up.
  • If you are taking prescription and/or over-the-counter medications, vitamins, or herbal supplements, please bring a complete list containing the dosage(s) or the actual medicine bottles. Please use the patient medication list at the back of the Guide to Surgery.
  • If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.
  • If you received a packet of information and forms from your doctor, please bring this packet with you.

Where should I park?

  • Upon arrival at Baylor Scott & White - Plano, please use the free parking garage located west of the main entrance or free valet service and enter the facility through the front door. You will be greeted by our concierge and directed to the appropriate registration site.

What dining options are available?

  • An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and taste buds.
  • Meals are served to patients between 7 a.m. and 7 p.m. and are delivered within 45 minutes of ordering. Occasionally, your meal may be delayed if you are scheduled for a special test or treatment.
  • You may select your own menu items from the menu and then dial 4.6777 to place your order with the room service assistant. For the daily menu, please call 4.FOOD (3663).
  • Vending machines are located in the Emergency Department and on the Garden Level.
  • The Vista Café is located on the Garden Level and is open Monday–Friday for breakfast from 6:30 to 10 a.m., lunch from 11 a.m. to 2 p.m., and dinner from 3 to 6:30 p.m.
  • The café is also open Saturday and Sunday from 6:30 a.m. to 3:30 p.m.
  • The Alliance Bistro, located on the first floor, sells Starbucks® coffee, salads and sandwiches. It is open Monday through Friday from 6:30 a.m. to 7 p.m.
  • Guests of patients may also purchase a visitor meal tray to be delivered to the patient's room. They may be purchased via credit card. To purchase, call Nutrition Services at 4-6777.

Where can I pray or visit with a chaplain?

  • The chapel is located on the first floor across from the Gift Shop and is open 24 hours a day to patients and guests, seven days a week for prayer and reflection.
  • Members of the Pastoral Care team are available to assist you, whatever your religious persuasion. To request a visit by a member of the Pastoral Care team, please contact your nurse or call 469.814.2700.
  • Your priest, minister or rabbi is always welcome to visit you while you are a patient at Baylor Scott & White - Plano.