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Serving all people by providing personalized health and wellness through exemplary care, education and research.

Patients & Visitors

Baylor Scott & White All Saints Medical Center – Fort Worth

Need something? Call us: 1.800.4BAYLOR(1.800.422.9567)
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Frequently Asked Questions 

General FAQs

  • How do I connect to your WiFi?
  • Where can I park?
  • Where can I pray?

Patient FAQs

  • How do I pre-register for a procedure?
  • What should I bring with me?
  • What can I expect for surgery?
  • Where's the nearest pharmacy?
  • What questions should I ask my physician?
  • What's an advance directive? Do I need one?

Visitor FAQs

  • Where are some nearby hotels?
  • Do you have dining options onsite?
  • What are some general things to know when visiting a patient?
  • When can I visit a patient?
  • May I bring gifts, foods or flowers to a patient?
  • Do you have a gift shop?
  • Is there a refrigerator I can use?
  • Do you have an ATM?


General FAQs

How do I connect to your WiFi?

  • Please visit the nurses' station on your floor for login information. 

Where should I park?

  • Upon arrival at Baylor Scott & White – Fort Worth, you may use the free parking garage located off of 8th Avenue and Enderly Street or the free parking garage located North of the main entrance. Valet service ($5) is available at the main entrance Monday - Friday.

Where can I pray?

  • Baylor Scott & White – Fort Worth has two chapels which are open 24 hours a day to patients and guests, seven days a week for prayer and reflection.
  • Members of the Pastoral Care team are available to assist you, whatever your religious persuasion. To request a visit by a member of the Pastoral Care team, please contact your nurse or call 817-927-6150.
  • Your priest, minister or rabbi is always welcome to come visit you while you are a patient at Baylor Scott & White – Fort Worth.

Patient FAQs

How do I pre-register for a procedure?

  • You may fill out a pre-registration form prior to your procedure that may reduce your paperwork once you arrive to the hospital. Please fill out this form, print it and bring it with you on the day of your procedure.

What should I bring with me?

  • Please have your insurance card and identification available. The registrar will then review your pre-admission information and complete the check-in process, including collecting any copayments or deductibles as indicated by your insurance benefits. Please be prepared to cover these expenses prior to surgery.
  • Arrange for cash or a check to be held by friends or family waiting for you in case a prescription is written and needs to be filled at a pharmacy after you are discharged.
  • Leave your valuables, including jewelry and watches, at home.
  • Do not wear contact lenses or make-up.
  • If you are taking prescription and/or over-the-counter medications, vitamins, or herbal supplements, please bring a complete list containing the dosage(s) or the actual medicine bottles. Please use the patient medication list at the back of the Guide to Surgery.
  • If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.
  • If you received a packet of information and forms from your doctor, please bring this packet with you.

Where's the nearest pharmacy?

  • The Courtyard Pharmacy is located at 1250 8th Avenue (Professional Pavillion at Baylor Scott & White – Fort Worth).

What are some questions I should ask my physician?

What's an advance directive? Do I need one?

  • Baylor has prepared a guide to Advance Care Planning to help you plan for the unexpected. No matter what your age, whether you're 18 or 80, by documenting your wishes in advance, you relieve your family from having to make heart-wrenching decisions about your care later.

Visitor FAQs

Where may I sleep?

  • Patient rooms on our medical/surgical, progressive care and oncology units are equipped with chairs or couches that fold into beds for guests to sleep on.
  • For guests staying overnight with a patient in the ICU, guests may utilize the ICU family lounge, which is equipped with chairs that fold into beds.

What are some general things to know when visiting a patient?

  • Baylor Scott & White – Fort Worth is a smoke-free campus and therefore smoking is not permitted in patient rooms or anywhere on our campus.
  • People with colds, sore throats, or flu like symptoms should not visit.
  • Shirts and shoes are required.
  • Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
  • Access to Baylor Scott & White – Fort Worth is limited after 9 p.m.  Should a caregiver or family member need to come to or leave the hospital after 9 p.m you will need to enter and exit through the emergency department.  
  • Visitors seeing a patient in our Intensive Care Unit (ICU) may be asked to limit your visiting time to 15 minutes and visit in small groups.

When may I visit a patient?

  •  There are no established visiting hours, but consideration should be given to the patient's need for rest during recovery.
  • If visiting after 9 p.m., please enter the hospital through the Emergency Department located on the south side of the hospital.

May I bring gifts, foods or flowers to a patient?

  • Visitors should check with the patient's nurse before bringing gifts of food or drink to patients to ensure that it is appropriate.
  • Fresh flowers and plants are not allowed in the ICU or the oncology unit.
  • Balloons are not allowed in the ICU unit.

Do you have a gift shop? 

Yes, Baylor Scott & White – Fort Worth has a gift shop located on the first floor of the hospital.  The gift shop is open from 9 a.m.- 5 p.m. Mon-Sat and offers a variety of items including jewelry, flowers, greeting cards, candy, and toiletries.  Credit cards, local checks and cash are accepted.

Is there a refrigerator I can use?

  • A Visitors' Lounge, equipped with a refrigerator and microwave, is available on each patient floor, allowing family members to accept visitors and stay close without compromising the patient during their recovery.

Where are some nearby hotels?

  • Baylor Scott & White – Fort Worth has preferred rates with several local hotels.  Please contact Guest Services at 817-922-2236 for more information.

Do you have dining onsite? What are the hours?

  • An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and taste buds.
  • Meals are served to patients between 7 a.m. and 7 p.m. and are delivered within 45 minutes of ordering. Occasionally, your meal may be delayed if you are scheduled for a special test or treatment.
  • You may select your own menu items from the menu and then dial 4.6777 to place your order with the room service assistant. For the daily menu, pelase call 4.FOOD (3663).
  • Vending machines are located in the Emergency Department and on the Gaden Level.
  • The Vista Café is located on the Garden Level and is open Monday–Friday for breakfast from 6:30 to 10 a.m., lunch from 11 a.m. to 2 p.m., and dinner from 3 to 6:30 p.m.
  • The café is also open Saturday and Sunday from 6:30 a.m. to 3:30 p.m.
  • The Alliance Bistro, located on the first floor, sells Starbucks® coffee, salads and sandwiches. It is open Monday through Friday from 6:30 a.m. to 7 p.m.
  • Guests of patients may also purchase a visitor meal tray to be delivered to the patient's room. They may be purchased via credit card. To purchase, call Nutrition Services at 4-6777.

Do you have an ATM on campus?

  • Yes, an ATM machine is located on the first floor of the hospital in the B building (Moncrief Tower).